Technical Support Inquiry

Technical Support

Contact an expert for technical issues or questions.

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			■ Personal Information Items Collected

The company is collecting the following personal information for consultation, service application, etc.

◇ Items Collected: : Name, Email, Company, Contact Number, Inquiry Type, Priority, Subject, Message Details, Attachments , cookies
◇ Personal Information Collection Method: Homepage (Technical Support Inquiry)

■ Purpose of collection and use of personal information
The Company utilizes the collected personal information for the following purposes.

◇ The performance of the contract on the provision of the service and the settlement of the fee according to the provision of the service
Content delivery, inquiry, and complaint handling

■ Period of retention and use of personal information
In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, if it is necessary to preserve it according to the provisions of the relevant laws and regulations, the company keeps the member information for a certain period as set forth in the relevant laws and regulations as follows.

- Retention items: Name, login ID, payment record, order information, delivery information
- Preservation Evidence: Prevention of Confusion in Service Use
- Preservation period: If it is necessary to preserve it in accordance with the provisions of the relevant laws, such as the 5-year Commercial Act and the Consumer Protection Act in Electronic Commerce, etc., the company keeps the member information for a certain period prescribed by the relevant laws and regulations. In this case, the company uses the information it keeps for the purpose of its storage only, and the retention period is as follows.

- Record of withdrawal of contract or subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Record of payment and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Record of consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records on collection/processing and use of credit information: 3 years (Act on the Use and Protection of Credit Information)